SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at firstname.lastname@example.org or mailing us at:
Dial a Bed
16b Leeds st, Rhodes, New South Wales AU NSW
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at email@example.com or by mail at
Dial a Bed
[Re: Privacy Compliance Officer]
16b Leeds st, Rhodes, New South Wales AU NSW
Q: What are the standard Australian sizes for beds?
A: SIZE: METRIC (cm) / IMPERIAL (in)
Single - 92 x 188 / 3' x 6'2"
Long Single - 92 x 203 / 3' x 6'8"
Three-Quarter - 107 x 188 / 3'6" x 6'2"
King Single - 107 x 203 / 3'6" x 6'8"
Double - 137 x 188 / 4'6" x 6'2"
Queen - 153 x 203 / 5' x 6'8"
King - 183 x 203 / 6' x 6'8"
Mattress Care Conventions according to leading manufacturers such as Sealy, AH Beard & Therapedic.
Q: How can I tell if I need a new mattress?
A: When was the last time you thought about your mattress? Many of us forget that our mattresses are the most utilized piece of furniture we own. In fact, if you sleep eight hours a night, in one year you'll rack up 3,000 hours on your mattress. After 10 years, you'll have logged 30,000 hours on the same bed. Listed below are a few hints that indicate it's time to start thinking about renewing your sleep surface.
1. You bought your current mattress over eight years ago. The average life span of a quality mattress is eight to ten years. Mattresses older than that suffer from deteriorating comfort features and diminished support capabilities.
2. You wake up feeling more tired than when you went to sleep. Most consumers wait too long to replace their mattresses. If you don't wake up feeling refreshed and rejuvenated - or if you feel any pain or discomfort - you've definitely waited too long.
3. The couch feels more comfortable than your bed. Concentrate on the feel of your mattress. Do you feel coils or bumps? Your body needs a smooth comfortable sleep surface to get a regenerative night's sleep. Your mattress should enable you to sleep through the night with minimal tossing and turning.
4. Your mattress looks like your grandmother's mattress. Inspect your mattress regularly for sags and imprints. If your mattress appears uneven or worn and frayed, maybe its time to start shopping. The upholstery layers in all mattresses compress over time. For optimal performance, be sure to flip your mattress occasionally to extend its durability and renew its comfort. If you "inherited" your mattress from a family member or friend, chances are you need to replace it now.
5. You've taken your mattress for granted. Mattresses are the most used yet most ignored piece of furniture in the house. Pay attention to your mattress. Do you hear creaks and groans? Do you notice the surface sags or indents in certain areas and not in others? The condition of your mattress may come as a surprise, once you take a close look.
Q: How much should I spend on a new sleep set?
A: A good night's sleep is one of the best investments you can make, so buy the best mattress you can afford. Keep in mind that most of us spend as much as one-third of our time in bed. Your investment will cost just pennies per night over the next ten years! In fact, a $1000 sleep set costs less than 28 cents per night (based on a full 10-year warranty).
Q: How long should my bedding last?
A: We at Dial-A-Bed advise consumers to buy the highest quality bedding they can afford, then replace old bedding every 8-10 years. After this many years, even the best bedding may no longer provide the comfort and support you deserve.
Q: What role does the mattress play in producing higher quality sleep?
A: Optimizing the level of support the spine receives during the night is paramount to getting quality sleep. Studies show that when the correct amount of support is supplied, the spine remains aligned and a person can enjoy a thorough rest period for the entire night. However, if the spine is not aligned due to a non-supportive sleep surface, a person’s back muscles work throughout the night in an attempt to position the spine properly. As a result, they wake up feeling sore and unrested.
Q: How do I care for my mattress?
A: Give your new sleep set time to “air” upon removal from its plastic packaging. Dispose of all plastic packaging as soon as possible.
Carry your mattress flat on its side. It’s easier to handle and you’ll be less likely to damage the mattress.
Keep your bedding clean. We always suggest using a mattress protector.
Replace the old base when purchasing a new mattress. An old base may not provide sufficient support. It may appear that your new mattress is sagging when it is actually the base which has become worn or damaged.
Use an appropriate frame and centre support for queen and king size sets. Using the proper frame will ensure that your warranty remains in effect.
Turn your mattress regularly to prolong the comfort and support life. Body indentations are a normal occurrence in your new mattress and indicate that the upholstery layers are conforming to your body’s individual contours. Don’t let anyone stand or jump on your mattress. It wasn’t built for that type of weight distribution or abuse.
Don’t allow your mattress to get wet. Some of the upholstery materials may compress. Protect it from water or other liquids.
Don’t place a board between your mattress and base. Your sleep set is designed as an integrated system to provide you with proper support, and the base plays an important role.
Q: How do I clean my mattress?
A: Keeping bedding clean is simple with the use of a protective mattress pad. Vacuuming is the only recommended cleaning method. If you must clean a stain, use mild soap with cold water and apply lightly! Don't ever soak a mattress or base, and don't use dry cleaning fluid of any type on your mattress -- these chemicals could damage some of the comfort and upholstery materials.
Q: How and why do I rotate my bedding?
A: Most mattresses have two sides, which double their comfort and support life. We recommend that mattresses be flipped on a regular basis. Mattresses contain many layers of upholstery padding to increase their comfort life and support performance. Body indentations can be a normal occurrence in new mattresses, which indicates that the upholstery layers are conforming to a person's individual body contours. To help minimize body impressions, and to prolong that new bed feel year after year, mattresses should be turned regularly throughout their life.